POLICY
It is always our intention at Northern Telecom to offer our clients the best service possible and to always strive to keep these service levels in line with the high standards set by our product range and vendors.
The range of products that we support is designed to offer a complete communications infrastructure; no matter how diverse or specialized your requirement. We not only sell PBX's (Aristel, Ericsson, Realitis, ISDX, and NEC) but also have a host of messaging and fax products including full Unified Messaging solutions, Production Fax solutions and Voice Mail solutions, where we not only support the integrated solutions from our PBX vendors, but also the best of breed industry leaders in these technologies, such as Right Fax.
As voice communication integrates more and more with data networks, Northern Telecom adapted to meet these challenges and have embraced other products made available to us. In this way we have been able to include technologies such as IP Telephony and Voice Over Data into our solution suit. This not only allows us to offer the correct solution to your client's current needs, but also allows us to plan a migration strategy for your business so that you may derive maximum investment protection whilst being able to build on your communications platforms as your business dictates.
With the event of technologies such as GPRS (General Packet Radio Services) Wireless LAN and Personal Area Networks (PAN's), made available through Bluetooth, we have now entered the world of the Mobile Enterprise and again our product set and skills are designed to take full advantage of these needs with in the workplace today, not just increasing productivity and performance, but also reducing costs by streamlining business processes.
Northern Telecom, where we endeavour to make sure that our clients are always offered the correct solution to their communications requirements, exclusively contracts a solution architect who's sole function is to evaluate the needs of our corporate clients (or any client requiring a specialised solution) and make sure that Northern Telecom proposes not just a solution that fulfills our clients tactical short term needs, but also embraces our clients long term strategic plans. In this way maximum investment protection is achieved as regards our clients communications infrastructure.
Using our own technology our technical call centers are designed to allow us to log and then monitor all service calls through to completion - this means that at all times we are on top of our game in keeping our clients communications platforms operational. Despite the challenges presented to us buy the geographical area we cover (lightning and long distances to name just two) Northern Telecom have always offered the very highest standards in delivering top flight service and will continue to do so in the future.
As the markets and technologies continue to evolve, Northern Telecom will ensure the appropriate evolution at all times, this way we are able to guarantee that in an ever-changing environment Northern Telecom's commitment to service excellence remains constant.
We carry a wide range of maintenance cards and equipment in our stores at all times, which we replenish from our Johannesburg Depot.
- We employ our own installation team.
- We do our own maintenance.
- We do not make use of sub-contractors.
- Our technicians are available on cell phones.
- We have a long term relationship with major customers.
Should you have any queries regarding the above, please feel free to contact us.
